Last Updated: 6th May 2025
At HumGrow.com, we aim to offer fair, transparent, and user-focused services. This policy outlines the terms for refunds and cancellations related to any paid features available through the platform.
1. Job Applications
- We do not charge users for job applications, interviews, or employment opportunities.
- Any communication requesting direct payment for job placement should be reported to support@humgrow.com.
2. Paid Services & Wallet Usage
- Paid services, such as AI tools or premium learning content, are accessed exclusively through the HumGrow Wallet.
- Wallet top-ups are final and non-refundable, except in cases of duplicate charges or verified technical issues.
- Refund requests must be submitted within 7 days of the transaction with supporting proof.
3. Cancellation of Services
- Once a paid service is accessed (e.g., resume creation, skill evaluation, course purchase), it cannot be canceled or refunded, unless a technical failure prevented service delivery.
- Pay-per-minute content is billed based on actual usage and is non-refundable once accessed.
4. Withdrawals and Processing Charges
- Eligible users (e.g., partners, contributors) may request wallet withdrawals, subject to verification and platform approval.
- All approved withdrawals will be processed after deducting applicable transaction fees charged by authorized third-party payment processors.
- Processing times may take up to 7 business days after approval.
5. Disputed Transactions
If you notice an unauthorized or incorrect charge, please contact us immediately at support@humgrow.com. We will investigate and resolve verified cases in a timely manner.
6. No Direct Payments
- HumGrow does not authorize any individual or representative to collect payments outside the platform.
- All transactions must occur through the secure HumGrow Wallet interface.
Contact Us
For refund or cancellation-related queries, feel free to contact us at support@humgrow.com .